Overview
A leading retail bank set out to modernize its safe deposit locker operations, replacing manual, paper-based processes with a secure, auditable, and fully digital system. The objective was to enhance customer experience, strengthen compliance, and seamlessly integrate locker operations with the bank’s T24 core banking platform—without disrupting existing branch workflows.
Our team designed and implemented a Safe Locker Management System tightly integrated with T24, delivering real-time visibility, improved control, and end-to-end operational efficiency across branches.
Business Challenges
- Manual locker records leading to operational delays and reconciliation risks
- Limited visibility of locker status across branches
- Complex compliance and audit requirements
- Need for real-time synchronization with core banking (customer, account, and contract data)
- Ensuring high security while improving customer service speed
Solution Delivered
We implemented a centralized Safe Locker Management System designed for enterprise banking environments and integrated it directly with T24 to ensure a single source of truth.
Key capabilities included:
- Real-time locker allocation, availability, and status tracking
- Seamless customer and contract synchronization with T24
- Automated locker lifecycle management (assignment, renewal, release)
- Secure access workflows aligned with branch operations
- Full audit trails for compliance and regulatory reporting
The solution was deployed with minimal disruption, leveraging existing banking controls and security policies.
Core Features
- T24 Core Banking Integration
- Customer profile and account validation
- Automated contract and fee alignment
- Centralized Locker Inventory
- Branch-wise and bank-wide visibility
- Operational Automation
- Reduced manual entries and errors
- Security & Compliance by Design
- Role-based access and audit logs
- Scalable Architecture
- Ready for multi-branch and future service expansion
Business Impact
- Significant reduction in processing time for locker requests
- Improved customer experience with faster service delivery
- Enhanced compliance posture through complete auditability
- Operational transparency across all participating branches
- Future-ready platform aligned with digital banking transformation initiatives
Why It Matters
By integrating locker operations directly into the core banking ecosystem, the bank transformed a traditionally manual service into a secure, digital, and scalable offering. The solution not only improved day-to-day operations but also reinforced trust, compliance, and service excellence—key pillars for modern retail banking.
